Sansui Niseko

I would give 6 stars for service if I could!! Stayed 4 nights at Sansui and I already felt compelled to write them a google review on my 2nd night here. First of all, the staff we have encountered really serve from the heart! When we first arrived, front desk staff Jovi welcomed us at the front door and asked for my name. I asked if I had to show my reservation on booking.com and he said no need, cos he was already expecting us. That sure made us feel special! Jovi brought us to the room and even showed us around the hotel. He provided a good orientation of the hotel and its surroundings for us. The concierge staff Lily was so kind to help us call a motorbike rental company in Sapporo to ask for more information. She also helped make reservation at a local restaurant she highly recommended. And mshe did all of this with such amazing patience and a big smile! She’s such an asset as she can speak English, Mandarin and even Japanese! Rita was also really sweet. She heard that we were going hiking to Hangetsu Lake and immediately passed us a bear bell for our hike. That will be a sweet memento of Sansui. One day, when we were back late, they even took the initiative to reserve a carpark lot for us in front of the hotel as there were many outside guests who visited the hotel bar. We were so touched my their kindness. These are things that can’t be taught to staff. And these staff have it in them to make sure every guest feels cared for. Above the ultra-modern, very spacious and extremely clean apartment, the very well-equipped kitchen, and lovely onsen with nice Icor products, it’s truly the staff that made Sansui stand out!! I am so glad we chose to stay here among the other hotels in this area! Initially I wanted to book Setsu Niseko but it was fully booked (which goes to show how busy it is), and boy am I glad I chose this relaxing boutique hotel! No regrets whatsoever.

Ski in Ski out and the ability to buy lift passes in the hotel was super convenient. The ski and boots storage facilities were also great. The hotel shuttle service was also top notch and extremely useful for our family with the only requirement being some organisation to know when you would need the service! The studio room was perfect for us, with a huge bed and a nice little kitchenette if you want to relax and cook in the hotel one night. Everything in the room was very luxurious and clean.

This stay at Sansui gave us a very deep impression and a perfect experience. The hotel's overall environmental design, room facilities, restaurants, the home-like service of all employees, and various additional services such as shutter bus, etc., all make me feel that this hotel is worth the money. This stay was a wonderful part of our ski trip in Niseko! In particular, we would like to express our special thanks to Miss Amanda. Miss Amanda not only provided us with excellent service and perfect response to our various questions and requests every time during the entire stay, but also tried her best to be very responsible when we needed help. We are very touched by the responsible and enthusiastic attitude to help us. For example, on January 15th, we left the hotel and took the JR from Kutchan to Otaru, but heavy snow caused the JR to be suspended that day. We were at a loss in Kutchan. At this time, it was Amanda who checked the bus time and bus waiting location for us again and again, providing us with extremely detailed information, and later provided us with a rental car after we were unable to take the bus. assistance services. That morning, we had more than 10 phone calls with Amanda, and we could feel her professionalism, patience and enthusiasm every time. Amanda is a representative of Sansui's excellent employees. Because of such employees, we have a better impression of Sansui and will recommend it to all our friends.

Perfect location with ski-in and ski-out. The staff is very kind and warm-heart. The Michelin restaurant is very excellent as well. Overall it is over our expectation.

New and clean. Centrally located in hirafu area